All of our orders are processed M-F, within 1 to 2 business days of placement, depending on our order volume.

Our standard shipping mode is UPS Ground, though you may specify other modes at checkout. If you have special shipping requirements, please email or phone us toll-free at 888-636-7922.

Shipping and handling charges are based on the weight, size and dimensions of your items.

UPS does not deliver to PO Box addresses.

International Orders

Call for shipping rates. True West claims no responsibility for any additional charges incurred on international orders. True West also claims no responsibility for orders that are lost or late due to UPS shipping.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we’ll send an email notifying you of the return and issue a full refund. If you suspect your order was deemed undeliverable, you should receive confirmation of its return or a refund within four weeks of the estimated delivery date. If more than four weeks have passed, please Contact Us.

Shipping carriers may deem a package undeliverable for any of the following reasons:

Incorrect or Out-of-date Address
P.O. Box Format: UPS will not deliver to a P.O. Box
Other Address Problems: Some organizations have strict delivery restrictions for their residents. These rules are determined independently and may vary.
Illegible Label: In rare cases, it is also possible that the address became illegible during the shipping and handling process
Failed Delivery Attempts: Most of our carriers make one to three attempts to deliver a package. Packages that contain more than $400 of merchandise may require a signature. After the attempts at delivery, either a note will be left on your door or the package will be returned to us (and your account will be credited).
Refused by Recipient: If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to re-order and let the recipient know that a surprise is on the way.